TERMS OF SERVICE

Last updated: Mar 29, 2026

Welcome to Flask. These Terms of Service ("Terms") govern your access to and use of Flask's video collaboration platform, website, and services (collectively, the "Service"). Please read these Terms carefully before using Flask.

TABLE OF CONTENTS

1. About Flask
2. Eligibility
3. Account Registration and Security
4. Subscription and Trial
5. Your Content and Intellectual Property
6. Flask's Intellectual Property Rights
7. AI Processing and Third-Party Services
8. Analytics and Tracking
9. Acceptable Use and Prohibited Activities
10. Termination and Account Deletion
11. Payment Terms and Refunds
12. Disclaimers and Limitation of Liability
13. Indemnification
14. Changes to Terms
15. Governing Law and Dispute Resolution
16. Contact Information

1. ABOUT FLASK

Flask is provided by Flask Ltd., a company registered in England and Wales (company registration details available upon request), with a registered address at:

Flask is a video collaboration platform designed for creative teams to record, share, organize, and collaborate on video feedback.

2. ELIGIBILITY

You must be at least 18 years of age to use Flask. By using the Service, you represent and warrant that you meet this age requirement.

If you are using Flask on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. ACCOUNT REGISTRATION AND SECURITY

You may register using third-party authentication services (such as Google). When you do so, you authorize Flask to access certain information from that service as described in our Privacy Policy.

4. SUBSCRIPTION AND TRIAL

Free Tier and Subscription

You can start using Flask for free. The free tier lets you keep up to three (3) active assets at a time, with no time limit and no payment method required; you can delete assets to make room for new ones.

To unlock unlimited assets and full functionality, you can subscribe to a paid plan. Any promotional or partner offers, where available, are subject to the specific terms presented to you at the time of the offer.

Subscription

Flask is a paid subscription service that includes:

• Direct video uploads to Flask
• YouTube video embedding
• Shared team workspaces
• All collaboration and feedback features

Flask offers multiple subscription plans with different feature sets and team size limits. Current plans, pricing, and included features are described on our pricing page at flask.do. Subscriptions are billed annually. Payment is processed through Stripe. By subscribing to Flask, you authorize Flask to charge your payment method on a recurring basis until you cancel.

Organization and Authorized Users

Each Flask subscription is licensed to a single legal entity ("Organization"). "Organization" means the company, partnership, sole proprietorship, or other entity that agreed to these Terms, together with any entities that control, are controlled by, or are under common control with that entity.

"Authorized Users" means employees, contractors, and agents of the Organization who are authorized to use the Service. Authorized Users does not include the Organization's customers, clients, or any other third party.

You may not resell, sublicense, lease, time-share, or otherwise make the Service or your account available to any third party. The Service is licensed solely for use by your Organization and its Authorized Users for your Organization's internal business purposes.

5. YOUR CONTENT AND INTELLECTUAL PROPERTY

Ownership

You retain full ownership of all content you upload, create, or share through Flask, including videos, recordings, comments, annotations, and other materials (collectively, "Your Content").

License to Flask

To operate the Service, you grant Flask a limited, worldwide, non-exclusive, royalty-free license to host, store, display, and transmit Your Content solely for the purpose of providing the Service to you and your collaborators.

Flask will not use Your Content for marketing purposes, advertising, or any purpose beyond providing the Service to you. Your uploaded videos are not used to train AI models or shared with third parties except as explicitly described in these Terms.

Original File Retention

When you upload a file, we retain the original master file and make it available for you to download for 30 days. After 30 days, the original master file is deleted. This does not delete the asset itself — the processed, streamable version remains available; only the original uploaded file is removed.

Responsibility

You are solely responsible for Your Content and the consequences of sharing it. You represent and warrant that:

• You own or have the necessary rights to Your Content
• Your Content does not violate any third-party rights, including intellectual property, privacy, or publicity rights
• Your Content complies with these Terms and applicable laws

6. FLASK'S INTELLECTUAL PROPERTY RIGHTS

Ownership of Flask

All rights, title, and interest in and to the Flask Service, including but not limited to the following, are owned exclusively by Flask Ltd and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws:

• The Flask software, platform, and application (including source code, object code, and underlying technology)
• Flask's proprietary algorithms, features, functionality, and user interface
• The Flask name, logo, branding, trademarks, and service marks
• All visual designs, graphics, user interface elements, and design systems
• Flask's proprietary technology, infrastructure, and technical innovations
• Documentation, tutorials, help content, and other materials provided by Flask
• Any updates, modifications, or derivative works of the above

Limited License to Use Flask

Subject to your compliance with these Terms, Flask grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal or internal business purposes only.

This license does not grant you any rights to:

• Copy, modify, distribute, sell, or lease any part of the Service
• Reverse engineer, decompile, or attempt to extract the source code of Flask
• Remove, alter, or obscure any proprietary notices (copyright, trademark, etc.) on the Service
• Use Flask's branding, trademarks, or logos without prior written permission
• Create derivative works or competing products based on Flask
• Frame or mirror any part of the Service without express written permission

Feedback and Suggestions

If you provide Flask with any feedback, suggestions, or ideas about the Service ("Feedback"), you acknowledge and agree that Flask may use such Feedback without any obligation to you, including without limitation to incorporate Feedback into the Service. You hereby grant Flask a perpetual, worldwide, royalty-free, irrevocable license to use, modify, and incorporate Feedback into Flask's products and services.

Trademark Notice

"Flask" and the Flask logo are trademarks of Flask Ltd. You may not use these trademarks without prior written permission from Flask Ltd. All other trademarks, service marks, and trade names referenced in the Service are the property of their respective owners.

7. AI PROCESSING AND THIRD-PARTY SERVICES

AI-Generated Summaries

Flask offers AI-powered features, including automatic transcription and summarization of recordings made within Flask canvases. When you use these features:

• Only recordings created within Flask are processed by third-party AI services. Your recording audio is transcribed by ElevenLabs, and the resulting text is then processed by Google Gemini to structure and summarize your feedback
• Uploaded assets (videos and images, whether via YouTube or direct upload) are not sent to AI services
• AI processing is used solely to generate summaries and insights for your use
• Your recordings are not used to train AI models

Third-Party Services

Flask integrates with the following third-party services:

• Supabase: Database and authentication
• Mux: Video processing and streaming
• Cloudflare R2: Storage for uploaded media
• YouTube: Video embedding
• Stripe: Payment processing
• Vercel: Hosting infrastructure
• ElevenLabs: Speech-to-text transcription of recordings
• Google Gemini: AI summarization and structuring of recording transcripts
• Resend: Transactional and notification email

Your use of Flask may be subject to the terms of service and privacy policies of these third-party providers. Flask is not responsible for the practices or performance of third-party services.

8. ANALYTICS AND TRACKING

Flask uses analytics and tracking technologies to improve the Service and understand how users interact with our platform. We use:

• Google Ads: Conversion tracking to measure the effectiveness of our advertising
• PostHog: For product analytics, feature usage tracking, and user experience optimization

These services collect information such as your IP address, browser type, device information, pages visited, features used, and interaction patterns.

By using Flask, you consent to this tracking and analytics as a necessary part of operating and improving the Service. Analytics data is used solely to enhance Flask's product and user experience. We do not sell analytics data to third parties.

For more information about data collection, please see our Privacy Policy.

9. ACCEPTABLE USE AND PROHIBITED ACTIVITIES

You agree not to use Flask to:

• Violate any applicable laws, regulations, or third-party rights
• Upload, share, or transmit illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content
• Infringe upon intellectual property rights, including copyrights, trademarks, or trade secrets
• Use automated systems (bots, scrapers, crawlers) to access or interact with the Service without authorization
• Attempt to gain unauthorized access to Flask's systems, networks, or user accounts
• Interfere with or disrupt the Service, servers, or networks connected to Flask
• Reverse engineer, decompile, or attempt to extract source code from Flask
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Resell, sublicense, or provide access to the Service to individuals or entities outside your Organization
• Share a single team or subscription across multiple unrelated companies, organizations, or legal entities

Fair Use Policy

Flask is a video collaboration and annotation platform. The Service is designed for normal business use of its intended features: uploading, organizing, annotating, and collaborating on video content within your team.

Certain plans may include access to features described as "unlimited." This refers to the absence of artificial feature caps for normal business use of the platform. You agree not to use the Service:

• As a general-purpose file storage, backup, or content delivery service
• Via automated or programmatic means that generate upload volumes or API requests substantially exceeding normal human-driven usage
• To store or distribute content unrelated to video collaboration
• In any manner that consumes a disproportionate amount of infrastructure resources relative to other customers on the same plan

Usage Review and Enforcement

We monitor aggregate usage patterns to ensure service quality and detect abuse. If we determine, in our reasonable discretion, that your usage is abnormal, excessive, or inconsistent with the intended purpose of the Service, we may:

• Contact you to discuss your usage and explore solutions
• Impose temporary rate limits or usage restrictions on your account
• Require you to move to a plan that better accommodates your usage
• Suspend your access to the Service upon reasonable notice

We will make commercially reasonable efforts to contact you before taking restrictive action, except in cases of fraud, security risk, or legal obligation, where suspension may be immediate.

Flask reserves the right to investigate and take appropriate action against anyone who violates these Terms, including removing content, suspending or terminating accounts, and reporting to law enforcement authorities.

10. TERMINATION AND ACCOUNT DELETION

Termination by You

You may delete your Flask account at any time through your account settings or by contacting us at hello@flask.do.

Termination by Flask

Flask reserves the right to suspend or terminate your account if you violate these Terms or engage in conduct that Flask determines to be harmful to the Service or other users. Where possible, we will provide notice before termination, except in cases of serious violations or legal requirements.

Data Retention After Termination

Upon account deletion or termination, your data will be retained for 30 days before permanent deletion. During this period, you may contact us to request account restoration. After 30 days, Your Content and account data will be permanently deleted from Flask's systems, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing these Terms).

11. PAYMENT TERMS AND REFUNDS

Pricing

Flask subscription pricing is displayed on our website at the time of purchase. Paid plans are priced per seat (per Authorized User) as described on our pricing page. All prices are in the currency specified at checkout. Flask reserves the right to change pricing with notice to existing subscribers.

Billing

Flask subscriptions are billed per seat on an annual cycle and automatically renew at the end of each billing cycle unless canceled. You will be charged on the renewal date using your payment method on file.

Cancellation

You may cancel your Flask subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to Flask features until that date.

Refund Policy

Flask offers a 30-day refund policy for subscriptions. If you are not satisfied with Flask within 30 days of your initial purchase or renewal, contact us at hello@flask.do to request a full refund. Refunds are issued to the original payment method.

After 30 days, no refunds will be provided for subscription fees, and cancellations will take effect at the end of the current billing period.

12. DISCLAIMERS AND LIMITATION OF LIABILITY

No Warranties

Flask is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Flask does not warrant that:

• The Service will be uninterrupted, secure, or error-free
• The Service will meet your requirements or expectations
• Any errors or defects will be corrected
• The Service or servers are free of viruses or harmful components

Best Effort Service

Flask is provided on a best effort basis. We do not guarantee any specific uptime or availability of the Service. Flask may experience downtime, interruptions, or performance issues due to maintenance, technical difficulties, third-party service failures, or other factors beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice, for any reason, including but not limited to maintenance, updates, or improvements.

Limitation of Liability

To the fullest extent permitted by law, Flask, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or related to your use of or inability to use the Service, even if Flask has been advised of the possibility of such damages.

In no event shall Flask's total liability to you for all claims arising out of or relating to these Terms or the Service exceed the amount you paid to Flask in the 12 months preceding the claim, or £100, whichever is greater.

Third-Party Services

Flask is not responsible for the performance, availability, or content of third-party services (including YouTube, Mux, Stripe, and others). Any issues with third-party services should be directed to those providers.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Flask and its officers, directors, employees, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your Content
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights

14. CHANGES TO TERMS

Flask reserves the right to modify these Terms at any time. When we make changes, the updated Terms will be posted on this page with a revised "Last updated" date at the top.

This page is the authoritative source for the current Terms of Service. We will not send email notifications for updates to these Terms. It is your responsibility to review this page periodically for any changes.

Your continued use of Flask after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service and may delete your account.

15. GOVERNING LAW AND DISPUTE RESOLUTION

Governing Law

These Terms are governed by and construed in accordance with the laws of Italy, without regard to conflict of law principles.

16. CONTACT INFORMATION

If you have any questions, concerns, or feedback about these Terms, please contact us at: